FAQ: Ed Gets His Power Back: an electrifying tale for maker kids!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is the STEAM Component Kit?

One of the rewards we are most excited about is the STEAM (Science, Technology, Engineering, Art & Math) component kit. These kits will contain a number of electronic components, like a breadboard, LEDs, wires, resistors, capacitors and the like. When paired with our digital guidebook, kids can create a real-world representation of the circuit portrayed in the book!

Last updated: August 29, 2017 13:55

Why don't the books arrive until February or March?

Delivery dates were calculated based on lead-times provided to us by the manufacturer and were plugged into our existing timelines to determine when we'd be able to get the books into your hands. The lengthiest parts of any campaign like this are printing, shipping the books to us, and our shipping the books to you. For all three stages, we were given a time-window (4-6 weeks, for instance) and we decided to play it safe and use the larger duration for our calculations. We've been on the receiving end of Kickstarter projects that were overly-optimistic with timelines and we know how frustrating this can be, so we've opted for conservative estimates. At best, we can surprise everyone and get books and rewards into your hands early!

Last updated: August 29, 2017 13:55

What are the international shipping costs?

Shipping for all pledge levels is FREE in the U.S.

For international orders, a subsidy has been included in the pledge cost, though additional shipping costs will apply. When choosing a pledge level, you'll be asked to select your country or region to determine what additional shipping costs should be collected.

Last updated: August 29, 2017 13:55

How can I add another pledge?

You may only select one pledge level reward. However, you are able to support the campaign at any dollar amount you choose! You will have the opportunity to use your credit in our Backerkit shop towards additional items, but the limited rewards will only be available while supplies last.

For more info on how to change your pledge amount, visit:

https://www.kickstarter.com/help/search?utf8=%E2%9C%93&commit=Search&term=How+can+I+change+my+pledge+amount%3F

Last updated: August 29, 2017 13:55

How can I order additional copies of the book with my pledge?

Additional copies of the book & all non-limited rewards will be available as add-ons after the campaign is finished. However, if you want you can pledge additional money now and will be provided with a credit to use towards purchasing those add-ons when surveys are sent out after the campaign. Additional copies of the book can be added for $20 each.

Last updated: August 29, 2017 13:55

How can I order additional STEAM Kits?

Additional copies of the book & all non-limited rewards will be available as add-ons after the campaign is finished. However, if you want you can pledge additional money now and will be provided with a credit to use towards purchasing those add-ons when surveys are sent out after the campaign. Additional STEAM kits can be added for $10 each.

Last updated: August 29, 2017 13:55

How can I order additional sticker packs?

Additional copies of the book & all non-limited rewards will be available as add-ons after the campaign is finished. However, if you want you can pledge additional money now and will be provided with a credit to use towards purchasing those add-ons when surveys are sent out after the campaign. Additional sticker packs can be added for $5 each.

Last updated: August 29, 2017 13:55

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: March 2018

Last Updated At: 10/10/17
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://ed-gets-his-power-back.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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